Restoring a Riven Slate Patio Suffering from Grout Haze in Wollaston

This customer, who lives in Wollaston, a small village in Northamptonshire, called me to look at the unfortunate condition of her Riven Slate tiled patio. She had hired a builder to install it, but he had neglected to remove the grout haze which had occurred quickly enough, allowing it to set. He was subsequently unable to remove the haze because he had already sealed over it. This had left it looking very unsightly, as you can see in the photo below. The customer initially contacted me back

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